FAQ
We would be more than happy to locate and assist you with the product you are interested in or help you create an item that’s uniquely according to your requirment,any size,any material,any color,any shape are available,We hope we would become your reliable supplier as well as friend.
Give us an opportunity to offer you the highest return on your investment.
Become one of our many satisfied customers!
How do I place an order?
Ordering Process
1. Place Order / Request Quote
Please inform of us the specifics of product details,and contact a sales representative via e-mail at info@astropack.biz or by calling 86-577-68506160. You may also contact us or try the chat tool:astropack@hotmail.com , you will receive a prepared quote from one of our dedicated customer service representatives within 24 hours.
You will be in assigned an account representative in response to either of these options. This person will guide you through the following steps.
2. Submit Artwork
Please mail your artwork as a vectored .ai or .eps file to your account representative or info@astropack.biz .
3. Submit Payment
Acceptable forms of payment include T/T or L/C, prepayment would be required based on confirmed contract order, balance would be paid before we can release inventory for shipping.
4. Review and Approve Order Acknowledgment and Digital Proof
Upon receiving your order,We will e-mail you an overview of your order and confirmation of your artwork for your review and approval. This electronic proof must be approved before printing can begin.No part of you order goes into production without your final signed approval.
5. Ship Order
Your order will be shipped once production has been completed.standard production time on average runs approximately 7 working days and begins after artwork and order approval. Shipping time varies depending on which shipping method :air way about 3 working days, sea way about 12-30 working days.
If you have any questions during any step, please do not hesitate to contact us via e-mail: info@astropack.biz
________________________________________
How do I check my order status?
Please mail your customer service representative to get the latest information about your order,we would be more than happy to assist you
________________________________________
What is standard production?
Production does not begin until ALL the following requirements have been met
Payment Has Been Received
Astropack products limited requires that ALL orders submit prepayment before production can begin.
Proof Approval Has Been Received
Astropack products limited requires that all artwork be approved before production can begin.
A Signed and Dated Order Acknowledgment Has Been Received
Astropack products limited requires that a signed and dated order acknowledgment containing the customer’s signature be submitted before final production can begin.
Production begins THE DAY AFTER the items listed above have been received (confirmation of receipt will be sent via e-mail).
________________________________________
What is the proof approval policy?
Astropack products limited requires that all new orders receive a paper/electronic proof and order acknowledgment prior to releasing the order to final production. A
paper/electronic proof is our best representation of what your final print/product will look like. Often the artwork is 100% sized or to scale (as indicated on the artwork) and is only intended to provide an idea as to what the final product will look like when completed. The paper/electronic proof and order acknowledgment are checked for misspellings and other mistakes (such as item colors, sizing, imprint color, imprint locations …), but due to order volume, there is inevitably the rare instance that an error might go unnoticed. For this reason, we strongly recommend that you take part in this process by carefully before submitting your approval.
________________________________________
How do I submit my artwork?
You may submit your artwork to us:
Electronically
Via email: info@astropack.biz
Mail:
On a PC formatted disk (3 1/2″ Floppy Disk, CD-Rom, or DVD-ROM) via mail to:
Astropack Products Limited
No.24-1102
Nan’ou Jingyuan
Wenzhou,Zhejiang
China 325000
Tel:+86-577-68506160
Fax:
Via facsimile to Fax:+86-577-59987563. Please include a cover sheet or your contact information when submitting artwork via fax.
——————————————————————————–
What file formats do you accept?
Vector artwork such Adobe Illustrator (.AI or .EPS), Corel Draw (.CDR) is preferred. We request that any type be converted to outlines (curves) before sending.
High quality/high resolution files such as Adobe Acrobat (.PDF), .TIFF or Adobe Photoshop (.PSD) may also be acceptable. We ask that these files be sized to 100% or larger than the actual imprint size, and at least 600 dpi. PC or MAC platform
——————————————————————————–
What is the difference between a bitmap file and a vector file?
Bitmap images are defined by a precisely “mapped” collection of individual dots or pixels of various colors.
Vector (Encapsulated Postscript) files define graphics using mathematical algorithms that allow for scaling and modification without a loss of image resolution.
If a person were to scale or increase the size of a bitmap file, the enlarged imaged would appear pixilated and contain jagged edges like the example at left.
For this reason, Astropack products limited recommends using vector artwork for all types printing as vector artwork will produce a sharper imprint with no jagged edges – no matter how big or small the actual design may be when printed.
——————————————————————————–
What is a digital proof?
Before each order is printed, our art department will e-mail a copy of your artwork for approval. The digital proof shows the best possible representation how the imprint will appear on the final product when completed. This is your chance to make sure that the font, spacing, spelling and other details of the order are correct and to provide us with any additional information we may need to print the order correctly.
——————————————————————————–
What is a pre-production proof?
While the digital proof will give you the best possible representation of the final project, we understand if you want to have the printed item in your hand before full production. Upon customer request, Astropack products can produce the printed product sample before finalizing an order. Pre-production proofs typically take one week to produce .
——————————————————————————–
What is a PMS (Pantone Matching System) Color?
If you know the exact PMS color, you may provide us that information. If you need assistance in finding a specific color, please contact us:info@astropack.biz
——————————————————————————–
What is a spot color?
Spot color refers to a method of specifying and printing colors in which each color is printed with its own ink. For example, our one color / one location items are printed this way. In contrast, process color printing uses four inks (cyan, magenta, yellow, and black or CMYK) to produce all other colors.
——————————————————————————–
What is process printing?
This printing process uses a combination of ink colors blue (cyan), red (magenta), yellow (yellow), and black (black) dots to create photograph-like images. Process printing is also sometimes referred to as CMYK or Four-Color Process.
——————————————————————————–
How long is my artwork kept on file?
Astropack Products Limited maintains customer artwork sorted by date, job, and item ordered. Astropack products limited does NOT share your artwork with outside
vendors, affiliates, or other customers. Your artwork is secure and is the sole property of the organization it was created or used for and by.
Screens, film, and digitizing is kept on file for a maximum of two years from the latest order/reorder.
